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How to Order
You can call Monday through Friday, 8 AM to 8 PM Eastern Time, or fax us at any time, day or night. Having your customer number and item numbers ready when you call will speed the ordering process. If you don’t, just give us as much information as possible and we will do the rest. We will provide you with pricing and availability when you place your order. We will even give you your invoice number. A $25 minimum order is required (within the United States).
If you need to know the status of an order you've already placed, call us and we will let you know the exact whereabouts of your order.
Hours, Phone Numbers, Fax Numbers,
& Electronic Ordering
Orders can be placed by phone at either our toll-free number, 800-257-7737 or 1-609-267-3700. Our sales representatives are available 8 AM to 8 PM Eastern Time, Monday through Friday.
Orders can also be faxed to 800-255-9866 or
1-609-265-9082. Our fax numbers are available 24 hours a day, seven days a week.
If you already have an account with us you can take advantage of our Online Ordering for a quick and easy way of contacting us 24 hours a day.
For your convienience, you can now download PDF versions of our order forms for
Custom Made Wire Shelving,
Custom Made Filters,
Custom Made Gaskets,
Custom Made Cutting Boards,
and Imprint Thermometers.
Adobe® Acrobat® Reader®, a free software, is required to view and print PDF files. Download your free copy here.
Shipping
All stock orders placed by 5:00 PM Eastern Time will be shipped the same day (within the continental United States).
We ship most of our orders by UPS. If you require an alternative, just let us know when placing your order. Some orders must be shipped by truck due to size and weight requirements.
Payment
Open accounts may be arranged by submitting an FMP credit application, which can be obtained by calling us. Please allow 3 weeks for processing. If you do not have an open account, you can either prepay your order or have it shipped C.O.D. As an added convenience, you can charge your purchases to VISA, MasterCard, or American Express.
Shortages
Although we try our best to ensure the accuracy of your order, discrepancies can occur. Be sure to check all packages upon receipt. If you have any questions, please call us.
Damage
We package all orders with the same care and attention you would if you were packaging it yourself. Unfortunately, accidents do happen. If your order is damaged upon receipt, call us immediately so we can assist in your claim and ship your reorder. It is very important that you save your carton exactly as it was received for claims inspection.
Satisfaction Guarantee
If you are not completely satisfied with an item for any reason, simply call us within 60 days of the invoice date. We will issue a Return Merchandise Authorization (RMA) number, and you can return the item for credit. There will be no restocking charge on any stock item returned within the 60 day limit. In some cases, non-stock items will be subject to a restocking charge or may not be returnable. Custom made items are not returnable.
We stand behind the warranties of our suppliers and repair or replace any defective merchandise in accordance with their warranty. Occasionally, we will ask you to return the product directly to the manufacturer, which will allow us to expedite the process. No claims can be made for labor or shipping costs unless they are specified in the manufacturer’s warranty.
Please remember: all returns are subject to our thorough inspection. In order to receive credit, the returned item must be in complete, new, and resalable condition unless the product is determined to be defective.
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