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How to Order
European Customers
Our new distribution center in France provides quick delivery of selected FMP items.
Hours
Orders placed by 12 PM GMT will be shipped the same day.
Electronic Ordering
If you already have an account with us you can take advantage of our Electronic Order Form for a quick and easy way of contacting us 24 hours a day.
Paying for an Order
Transactions will be conducted using Euros. Open accounts may be arranged by submitting an FMP credit application which can be obtained by contacting I.T.S. Fabry.
Vat Number
Contact Information
I.T.S. Fabry S.A.
Z.I. du Centre
Rue de la Mairie
Rousies 59131 France
Phone: 33 327 53 78 64
Fax: 33 327 53 78 79
E-Mail: itsfabry@fmponline.com
All Other Regions
Orders from regions other than Europe are shipped
from FMP.
Hours, Phone Numbers & Fax Numbers
Orders can be placed by phone by calling our international sales associates between the hours of 8:00 AM and 6:00 PM, New York time at 1-609-267-3700. Orders can also be faxed to 1-609.265-9082. Our fax numbers are available 24 hours a day, seven days a week.
Electronic Ordering
If you already have an account with us you can take advantage of our Electronic Order Form for a quick and easy way of contacting us 24 hours a day.
Paying for an Order
You may prepay your orders by wire transfer or charge them to VISA, MasterCard, or American Express. Open accounts may be arranged by submitting an FMP credit application which can be obtained by contacting us.
Order Shipment
If your order is being shipped to a US forwarder, we primarily use UPS for small shipments. Large shipments are sent by a carrier whose rates are most favorable to you. Air and ocean freight shipments can be sent directly to you. Our international sales associates will provide you with any details.
Satisfaction Guarantee
If you are not completely satisfied with an item for any reason, simply contact us. We will issue a Return Merchandise Authorization (RMA) number, and you can return the item for credit. In some cases, non-stock items will be subject to a restocking charge or may not be returnable. Custom made items are not returnable.
We stand behind the warranties of our suppliers and will repair or replace any defective merchandise in accordance with their warranty. Occasionally, we will ask you to return the product directly to the manufacturer which will allow us to expedite the process (many American manufacturers do not extend their warranties outside the U.S.). No claims can be made for labor or shipping costs unless they are specified in the manufacturer’s warranty.
Please remember, all returns are subject to our thorough inspection. In order to receive credit, the returned item must be in complete, new, and resalable condition unless the product is determined to be defective.
Shortages
Although we try our best to ensure the accuracy of your order, discrepancies can occur. Be sure to check all packages upon receipt. If you have any questions, please contact us.
Damage
We package all orders with the same care and attention you would if you were packaging it yourself. Unfortunately, accidents do happen. If your order is damaged upon receipt, contact us immediately so we can assist in your claim and ship your reorder. It is very important that you save your carton exactly as it was received for claims inspection.
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