How to Order |
Electronic Ordering
If you already have an account with us you can take advantage of our Electronic Order Form for a quick and easy way of contacting us 24 hours a
day.
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Hours, Phone Numbers, Fax Numbers & Email
Orders can be placed by phone by calling our international sales associates between the hours of 8:00 AM and 5:00 PM, EST at 1-609-267-3700. Orders can also be faxed to
1-609-288-9058. Our fax numbers are available 24 hours a day, seven days a week. Or email us at intlsales@fmponline.com.
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Paying for an Order
You may prepay your orders by wire transfer, check by mail or charge them to VISA, MasterCard, American Express or Discover. Open accounts may be arranged by submitting an
FMP credit application which can be obtained by contacting us. Transactions will be conducted using USD.
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Order Shipment
If your order is being shipped to a US forwarder, we primarily use UPS for small shipments. Large shipments are sent by a carrier whose rates are most favorable to you.
Air and ocean freight shipments can be sent directly to you. Our international sales associates will provide you with any details.
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Satisfaction Guarantee
If you are not completely satisfied with an item for any reason, simply contact us. We will issue a Return Merchandise Authorization (RMA) number, and you can return the
item for credit. In some cases, non-stock items will be subject to a restocking charge or may not be returnable. Custom made items are not returnable.
We stand behind the warranties of our suppliers and will repair or replace any defective merchandise in accordance with their warranty. Occasionally, we will ask you to
return the product directly to the manufacturer which will allow us to expedite the process (many American manufacturers do not extend their warranties outside the U.S.). No
claims can be made for labor or shipping costs unless they are specified in the manufacturer's warranty.
Please remember, all returns are subject to our thorough inspection. In order to receive credit, the returned item must be in complete, new, and resalable condition unless
the product is determined to be defective.
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Shortages
Although we try our best to ensure the accuracy of your order, discrepancies can occur. Be sure to check all packages upon receipt. If you have any questions, please
contact us.
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Damage
We package all orders with the same care and attention you would if you were packaging it yourself. Unfortunately, accidents do happen. If your order is damaged upon
receipt, contact us immediately so we can assist in your claim and ship your replacement. It is very important that you save your carton exactly as it was received for claims
inspection.
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Our Distribution Partners/Representatives: |
Canada:
Vision Parts & Accessories Inc.
- 150 Shields Court
- Markham, Ontario L3R 9T5
- Tel: 905.479-3677
- Fax: 905.472-2516
- E-mail: sales@visionparts.com
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Hours, Phone Numbers, Fax Numbers & Email
Orders can be placed by phone, by contacting our sales associates between the hours of 8:00 AM and 4:30 PM, EST at 1-866-847-4665. Orders may also be faxed to our 24-hour
line at 905-479-2516. Our fax number is available 24 hours a day, seven days a week. Or email us at sales@visionparts.com.
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Paying for an Order
You may prepay your order by wire transfer, check by mail, or charge to VISA or MasterCard. Open accounts may be arranged by submitting a Vision credit application which
can be obtained by contacting us. Transactions will be conducted in Canadian funds.
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Order Shipment
Shipments within Canada are generally shipped using Purolator. For FOB shipments, a delivery service of your choice may be used.
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Europe:
Versele Logistic Services
- Generaal Depreszstraat 10/B
- B-8530 Harelbeke Belgium
- Tel.: +32 0 56 245 800
- Fax: +32 0 56 245 809
- E-Mail: info@verseleglobal.com
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Hours, Phone Numbers, Fax Numbers & Email
Orders can be placed by phone, by contacting our sales associates Monday through Thursday between the hours of 8:30 AM and 5:30 PM, and Fridays from 8:30 AM to 4:00 PM at
+32.9.242.8380. Orders may also be faxed to +32.9.242.8389. Our fax number is available 24 hours a day, seven days a week. Or email us at
info@verseleglobal.com.
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Paying for an Order
Please contact us directly for payment arrangements.
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Order Shipment
All of our orders are ex-warehouse. Freight quote will be included if requested or customer may choose to pick up goods themselves. For FOB shipments, a delivery service
of your choice may be used and shipped within 48 hours after reception of order.
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Mexico/Central America/Caribbean:
Johnson Sales Company
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Hours, Phone Numbers, Fax Numbers & Email
Orders/quotes must be placed via email or by fax only, by contacting our customer service department between the hours of 8:30 AM and 5:00 PM, EST at 1-954-927-3909. Our
fax number is available 24 hours a day, seven days a week. Or email us at johnson@johnsonsalesco.com.
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Paying for an Order
All payments are made directly to Franklin Machine Products. You may prepay your orders by wire transfer, check by mail or charge them to VISA, MasterCard, American
Express or Discover. Open accounts may be arranged by submitting an FMP credit application which can be obtained by contacting us. Transactions will be conducted using USD.
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Order Shipment
All orders are shipped directly from FMP to the arranged customer's ship address. If your order is being shipped to a US forwarder, FMP primarily will use UPS for small
shipments. Large shipments are sent by a carrier whose rates are most favorable to you. Air and ocean freight shipments can be sent directly to you. Please remember to
include the ship name, address, contact name and telephone on every order.
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Oceanic/Africa/South America:
Franklin Machine Products International Sales
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Hours, Phone Numbers, Fax Numbers & Email
You can call Monday through Friday, 8 AM to 8 PM Eastern Time, or fax us at any time, day or night. Having your customer number and item numbers ready when you call will speed the ordering process. If you don't have the numbers available, just give us as much information as possible and we will do the rest. We will provide you with pricing and availability when you place your order. We will even give you your invoice number. A $25 minimum order is required (within the United States).
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Paying for an Order
All payments are made directly to Franklin Machine Products. You may prepay your orders by wire transfer, check by mail or charge them to VISA, MasterCard, American Express or Discover. Open accounts may be arranged by submitting an FMP credit application which can be obtained by contacting us. Transactions will be conducted using USD.
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Order Shipment
All orders are shipped directly from FMP to the arranged customer's ship address. If your order is being shipped to a US forwarder, FMP primarily will use UPS for small shipments. Large shipments are sent by a carrier whose rates are most favorable to you. Air and ocean freight shipments can be sent directly to you. Please remember to include the ship name, address, contact name and telephone on every order.
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Asia/Middle East:
D & S Exports, Inc. (US OFFICE)
D & S Exports, Inc. (MALAYSIA OFFICE)
- PURE SUPPORT SDN BHD
- 29-6, Block F2, Jalan PJU 1/42A
- Dataran Prima
- Petaling Jaya Selangor 47301 Malaysia
- Attn: Irene Koh
- Tel: 60.3.7880.5758/9 ext.
- Fax: 60.3.7880.5760
- E-mail: puresup@streamyx.com
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Hours, Phone Numbers, Fax Numbers & Email
Orders/quotes must be placed via email or by fax only, by contacting our customer service department between the hours of 8:00 AM and 5:00 PM, EST at 1.203.847.6446. Our fax number is available 24 hours a day, seven days a week. Or email us at sales@dsusa.net.
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Paying for an Order
All payments are made directly to Franklin Machine Products. You may prepay your orders by wire transfer, check by mail or charge them to VISA, MasterCard, American Express or Discover. Open accounts may be arranged by submitting an FMP credit application which can be obtained by contacting us. Transactions will be conducted using USD.
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Order Shipment
All orders are shipped directly from FMP to the arranged customer's ship address. If your order is being shipped to a US forwarder, FMP primarily will use UPS for small shipments. Large shipments are sent by a carrier whose rates are most favorable to you. Air and ocean freight shipments can be sent directly to you. Please remember to include the ship name, address, contact name and telephone on every order.
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