CUSTOMER SERVICE
CUSTOMER SERVICE
If you are not completely satisfied with an item for any reason, simply contact us. We will issue a Return Merchandise Authorization (RMA) number, and you can return the item for credit. In some cases, non-stock items will be subject to a restocking charge or may not be returnable. Custom made items are not returnable.
We stand behind the warranties of our suppliers and will repair or replace any defective merchandise in accordance with their warranty. Occasionally, we will ask you to return the product directly to the manufacturer which will allow us to expedite the process (many American manufacturers do not extend their warranties outside the U.S.). No claims can be made for labor or shipping costs unless they are specified in the manufacturer’s warranty.
Please remember, all returns are subject to our thorough inspection. In order to receive credit, the returned item must be in complete, new, and resalable condition unless the product is determined to be defective.
We value your opinion. It is the foundation of our business. If you ever have any questions, concerns, or feedback, please contact us. Our staff and management are prepared to listen to you at any time. We want your relationship with FMP to be as easy and profitable for you as possible.
Products sold by FMP are not necessarily purchased from the equipment
manufacturer. They are either an exact (identical) or functional
replacement. However, ALL PRODUCTS WILL ALWAYS BE OF EQUAL OR
GREATER QUALITY THAN THOSE PROVIDED WITH THE ORIGINAL EQUIPMENT.
The use of manufacturer's numbers are for reference purposes only.
They do not imply that an item was purchased from or made for
a specific manufacturer.
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