Outstanding Customer Service!

Our industry-leading customer service has earned us the "Best in Class" award for eight consecutive years, as well as the trust and loyalty of our customers.

Our Customer Service

Our Satisfaction Guarantee

If you are not completely satisfied with an item for any reason, simply call us within 60 days of the invoice date. We will issue a Return Merchandise Authorization (RMA) number, and you can return the item for credit. There will be no restocking charge on any stock item returned within the 60 day limit. In some cases, non-stock items will be subject to a restocking charge or may not be returnable. Custom made items are not returnable.

We stand behind the warranties of our suppliers and will repair or replace any defective merchandise in accordance with their warranty. Occasionally, we will ask you to return the product directly to the manufacturer which will allow us to expedite the process. No claims can be made for labor or shipping costs unless they are specified in the manufacturer's warranty.

Please remember, all returns are subject to our thorough inspection. In order to receive credit, the returned item must be in complete, new, and resalable condition unless the product is determined to be defective.

You Talk, We Listen

We value your opinion. It is the foundation of our business. If you ever have any questions, concerns, or feedback, please call us. Our staff and management are prepared to listen to you at any time. We want your relationship with FMP to be as easy and profitable for you as possible.

Quality Products

Products sold by FMP are not necessarily purchased from the equipment manufacturer. They are either an exact (identical) or functional replacement. However, WHEN INSTALLED PROPERLY, EACH REPLACEMENT PRODUCT PART WILL PERFORM AT LEAST AS WELL AS THE PRODUCT PART IT REPLACES. The use of manufacturer's numbers are for reference purposes only. They do not imply that an item was purchased from or made for a specific manufacturer.

FRANKLIN MACHINE PRODUCTS
Phone: 800.257.7737 Fax: 800.255.9866
Email: sales@fmponline.com