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Customer Service

Our Satisfaction Guarantee

If you are not completely satisfied with an item for any reason, simply call us within 60 days of the invoice date. We will issue a Return Merchandise Authorization RMA) number, and you can return the item for credit. There will be no restocking charge on any stock item returned within the 60 day limit. In some cases, non-stock items will be subject to a restocking charge or may not be returnable. Custom made items are not returnable.

We stand behind the warranties of our suppliers and will repair or replace any defective merchandise in accordance with their warranty. Occasionally, we will ask you to return the product directly to the manufacturer which will allow us to expedite the process. No claims can be made for labor or shipping costs unless they are specified in the manufacturer’s warranty.

Please remember, all returns are subject to our thorough inspection. In order to receive credit, the returned item must be in complete, new, and resalable condition unless the product is determined to be defective.

You Talk, We Listen

We value your opinion. It is the foundation of our business. If you ever have any questions, concerns, or feedback, please call us. Our staff and management are prepared to listen to you at any time. We want your relationship with FMP to be as easy and profitable for you as possible.

Quality Products

Please Note: Replacement parts shown on this site are not necessarily purchased from the original equipment manufacturer. Franklin Machine Products believes all its parts to be well suited for use as replacements for the identified OEM parts. When installed properly, each replacement part should perform at least as well as the product part it replaces.

FRANKLIN MACHINE PRODUCTS

For Domestic Customers
Phone: 800.257.7737 Fax: 800.255.9866
Email: sales@fmponline.com

For International Customers
Phone: 1.609.267.3700 Fax: 1.609.288.9058
Email: intlsales@fmponline.com